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Delivery Manager

BPD Zenith Ltd, Carlisle, Cumbria

Job id:
329873212
Published:
04-09-2018
Expires:
21-09-2018
Job type:
Full-time
Job sector:
Computing/IT
Job id:
329873212
Published:
04-09-2018
Job type:
Full-time
Expires:
21-09-2018

MAIN PURPOSE OF THE JOB

BPD Zenith Ltd provides Software Licensing, Consultancy, Development and Support Services to IBM Maximo clients in a wide range of industries.  With high quality and professional Services being at the heart of BPD Zenith, management of BPDs Delivery Team is key to the ongoing success of the company.

 

Based at BPDs UK Head Office in Carlisle, the Delivery Manager is responsible for ensuring that ongoing delivery projects are being completed professionally, effectively and in line with Client expectations.  The Delivery Manager is also responsible for maintaining a strong and positive relationship with new and existing clients, together with helping refine BPDs already high-quality delivery strategy.

 

Candidates must have experience managing teams or people, ideally both local and remote workers.  Experience of Software Projects is preferred, but not essential.

 

The Delivery Manager will also be required to visit Clients, onsite team members and attend Events and Forums that BPD are involved with. 

 

Salary: £40,000

 

PRIMARY RESPONSIBILITIES

1.       To supervise the delivery of ongoing EMEA projects, including:

   Ensuring that all projects are running on time and to budget

   Manage the increase or decrease of project resources when required

   Arranging for new and existing staff to be trained in Delivery procedures

   Performing monthly briefings to Delivery staff regarding ongoing and upcoming work

   Onpass information on new features and enhancements of Maximo from IBM to the Delivery Team

   Feed into the various events and forums held by BPD Zenith

   Assisting the Delivery Team with any issues or concerns they have

2.       Ensuring that Delivery Projects are resourced correctly and that contract budgets (time, cost and effort) are accurately monitored and controlled

3.       Establish new and enhance existing relationships with key stakeholders within each of BPDs clients.

4.       Managing the performance of the Delivery team staff by setting goals and objectives (tasks, responsibilities, training, personal development etc.) and conducting regular performance reviews and annual appraisals

5.       Staff recruitment

6.       To act as an escalation point for client concerns and issues

7.       To develop sufficient knowledge and understanding of Maximo to confidently lead, advise and coach new and existing Delivery staff

8.       To positively promote the application of BPDs Delivery Processes, especially regarding the implementation of Maximo Projects, Enhancements and Consultancy.  It is important that the post holder becomes familiar with BPDs Delivery processes as early as possible, especially those relating to coding standards, test, release and version control

9.       Defining, producing and maintaining internal monthly Delivery Team statistics and management reports for the attention of the Managing Director

10.   To conduct regular Reviews for individual clients by collecting, analysing and presenting information about how well the BPD Zenith is performing in relation to set expectations

11.   Liaising with Senior Management

12.   Support and facilitate requirements from the Sales and Global Marketing teams for new and upcoming projects.

13.   To help support and facilitate the movement of Delivery projects into Support once complete

 

SECONDARY RESPONSIBILITIES

1.   To keep abreast of all software developments, functional changes, security alerts, best practice and breaking news regarding IBM Maximo, TRIRIGA and other IBM products and services

2.    Liaise with the Service Desk Manager to log, chase, report and implement internally all client generated Maximo PMRs (Problem Management Requests) with IBM

3.   To check for new and imminent Maximo versions, hot-fixes and patches and ensure that the BPD Resources are aware of what they are and how they are to be implemented

4.   To update Delivery Template Documentation (Procedures, Guides, System and Functional Specifications, Quality Records, Templates etc) as and when required

 

MEASURES OF PERFORMANCE

1.                   Successful completion of the 6-month probation period

2.                   Client Feedback

3.                   Senior Management and Delivery Team Feedback

4.                   Quarterly and Annual Performance Reviews

 

HOLIDAY ENTITLEMENT

31 Days - In order to ensure that our clients receive sufficient support, you may be required to work a number of statutory holidays.  Such days will as far as possible, be shared between you and your fellow employees.  For the avoidance of doubt, the statutory holidays that are automatically booked as annual leave for you are listed in Table A below.  The statutory holidays that you need to book as annual leave are listed in Table B.  Changes to the holidays listed in Table B may be necessary from time to time in line with Government announcements.  BPD reserves the right to include any additional statutory holiday provision and will endeavour to give as much notice as possible of such an addition. 

 

Statutory Holidays (Lists to be confirmed annually)

 

Table A

Table B

New Years Day

Good Friday

Christmas Day

Easter Monday

Boxing Day

Spring Bank Holiday

Your Birthday

May Day

 

August Bank Holiday

 


 

HOURS OF WORK

40 hours per week, Monday Friday.  Start and finish times may vary according to Client requirements.  Normal hours of work are 8.30am 5.00pm.  Some evening and weekend work may be required.

 

 

OVERTIME ARRANGEMENTS AND PAY

Overtime is on an authorised basis only.  Arrangements and pay decided and agreed in advance of hours being worked.


POST:  Delivery Manager

RESPONSIBLE TO:   Managing Director

 

Attributes

Essential

Desirable

Qualifications

&

Training

Bachelors degree minimum 2:1 grade.

 

 

Experience managing a diversely located team

Management or Team Leadership qualifications

Knowledge and experience of IBM Maximo and/or equivalent solutions

Experience

Team Management/Leadership minimum 3 years experience

Experience of establishing good customer focused relationships

 

Understanding of Agile Project Management methodologies & Software Development Lifecycles

 

Skills

&

Knowledge

Good administrative/organisational skills

Strong communication skills both written and verbal (fluent in English)

Strong supervisory & team leader skills

IT literate with an underlying knowledge of multiple operating systems and VMWare etc

 

Personality

&

Attitude

Honest, reliable and must maintain confidentiality at all times

Well organised, self-motivated and able to work unsupervised as an individual or as a team member

Methodical approach to work with the ability to deliver under pressure and achieve deadlines

Present information in a clear and concise manner

Develop positive working relationships, both internally and externally

Presentable, professional, courteous, polite and extremely customer focused

 

Circumstances

Willingness to continue personal development and training, especially in achievement of IBM Maximo, process improvement and Project Management methodologies

Willingness to provide occasional out-of-hours cover, depending on client and / or business requirements

 

 

 

 

 

 

 


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