Computing/IT Jobs in Ulverston

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Helpdesk Team Member

Citrus Lime Ltd, Ulverston, Cumbria

Job id:
329998465
Published:
02-04-2019
Expires:
02-05-2019
Job type:
Full-time
Salary level:£22,000 - £28,000  per year
Job sector:
Computing/IT, Office/Administration, Retail and Wholesale
Job id:
329998465
Published:
02-04-2019
Job type:
Full-time
Expires:
02-05-2019
Salary level:£22,000 - £28,000  per year

Helpdesk Team Member

 

  • Salary From £22,000 to £28,000 per annum
  • Location: Ulverston
  • 40 hours per week

 

Citrus-Lime specialises in EPOS and Ecommerce for independent retailers and has an exciting opportunity for a smart, dependable and conscientious individual. This permanent position is well-suited to a customer-focused person with excellent communication skills.

 

As part of our fantastic support team, you will focus on providing top quality customer service, solving problems and maintaining a positive, friendly relationship with our client base. Our aim is to provide high-quality products and services for retailers, and offering brilliant support is key to achieving our goals.

 

We focus on Cycle, Outdoor, Equestrian, and Fashion retailers, so a keen interest in one of these areas would be beneficial.

 

Customer Service Helpdesk Team Member

 

The Customer Service Helpdesk Team Member will be responsible for providing support to our client base via phone and Live Chat. You will need to be able to communicate well in both written and verbal form, good organisational skills are a must. Problem solving and logical thinking along with Microsoft skills are essential.

 

Heres a breakdown of the key responsibilities:

  • Provide first class service to existing customer base
  • Analysis of problems and issues, seeking resolution or appropriate training
  • Effectively escalate support cases to the internal development team when required

 

Essential skills and qualities:

  • A sound grasp of ICT skills such as using MS Office
  • Strong verbal and written communication skills
  • Able to work to deadlines
  • Upbeat and friendly attitude
  • Ability to be able pick up new systems with ease

 

Citrus-Lime is a dynamic and ambitious company with offices in Manchester and Ulverston (Lake District). For the last two decades we have been working closely with independent retailers, developing industry-leading retail solutions to support their success.

 

Are you ready to join our team?

 


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