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IT Relationships Transformation Manager

Yorkshire Building Society, Bradford, West Yorkshire

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We're on a journey of Organisational Change and we need passionate but focussed people who can build relationships with, and truly influence a variety of different stakeholders. Technical IT expertise and an inspirational personality are key, commercial acumen is desirable.

We have an exciting opportunity for a Relationships Transformation Manager to join the Information Technology team on a permanent basis.

What you'll be doing:

Overall you'll be defining and implementing how the IT Directorate proactively engages and effectively collaborates to drive new technology implementation across YBS.

Day to day you'll be:

  • Playing a strategic role in defining and implementing all aspects of transformation to a new Partner Ecosystem which will exploit Open Banking ways of doing business for the YBS Group.
  • Ensuring that the Group has the right partners to deliver the technology and environments needed to provide future state IT services to customers, colleagues and the business.
  • Leading collaboration with colleagues from the Strategy & Digital and Transformation functions to ensure a shared understanding of the technology priorities for the Business and working closely with the wider IT Leadership team, to understand and assess the impact of Business technology needs
  • Owning and leading the definition, transformation and effective implementation of collaborative relationships between IT and the Business ensuring that there is a shared understanding of the challenges each face and clear prioritisation from the Business for technology change
  • Working closely with IT Leadership and their teams to analyse current capability, identify gaps in capability and assist in creating the Business Partner Roadmap and plan to address these gaps with a strong emphasis on interdependencies with other programmes of work
  • Partnering with the Business and the Strategy and Transformation Directorates so that the Business Partner agenda is delivered in a joined up way across YBSG.
  • Work closely with IT Leadership and their teams to analyse current capability, identify gaps in capability and lead the creation of the Partner Ecosystem Roadmap and plan to address these gaps, with a strong emphasis on interdependencies with other programmes of work
  • Identify key implementation challenges associated with the new Partner Ecosystem at the outset and prepare to overcome these through the use of PoCs, pilots and any other means necessary to ensure the successful delivery of the target state.

The Knowledge & Skills you'll have:


  • Experience of transforming business relationship management within an IT or Change setting
  • Experience of managing business relationships within a Financial Services setting, and in particular the tight monitoring and management of IT risks and issues for each part of YBSG business
  • Experience of using tools and techniques to improve ways of working between the business and a Service such as IT or Change, engaging colleagues to the business partnering journey in environments where is a tendency towards silo working
  • Lead Business Partnering activity related to IT, prioritising work that leads to the successful delivery of an IT Transformation Roadmap.
  • Subject matter expert in developing and delivering Partner strategies and transformation within YBSG scale organisations
  • Significant experience of delivering IT services using various Delivery Models, including managed service
  • Significant experience of driving contract and commercial deals to deliver more efficient and effective partnership working
  • Significant experience of engaging colleagues to the partnering journey in environments where there is silo working or a tendency to build platforms and applications internally
  • Experience of overseeing activity related to the partnering with IT service providers including supporting SRM and Procurement in the selection of new partners.
  • Strong communication skills - can deal with ambiguity, make the complex simple (in verbal, written and presentation styles) and can communicate well with customers who are not tech savvy


  • Lead Partnering activity related to Open Banking, prioritising work that leads to the successful delivery of an IT Transformation Roadmap
  • Evidence of professional learning and development to build and maintain skills and expertise

Rewards and benefits:

Not only do we provide the opportunity to make a valuable contribution to our business, we want to recognise and reward that contribution. We do this through an excellent benefits package that offers real reward:

  • 27 days holiday plus bank holidays
  • Excellent bonus scheme
  • Private Medical Insurance
  • Healthcare Cash Plan
  • Supportive and enjoyable working culture
  • Money Purchase Pension scheme to which we contribute
  • Staff Mortgage facility and Staff Savings Account

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