Customer Service, Call Centre Jobs in United Kingdom

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Customer Service Assistant

Job id:
LJA-62625637
Published:
22-06-2018
Expires:
20-07-2018
Job type:
Contract/project
Full-time
Salary level:£9 - £10  per year
Job sector:
Customer Service, Call Centre
Job id:
LJA-62625637
Published:
22-06-2018
Job type:
Contract/project
Full-time
Expires:
20-07-2018
Salary level:£9 - £10  per year

I am looking to hire a Customer Service Assistant based in Motherwell for one of our direct client.

Description/Responsibilities of Position:
The General Administrator is primarily responsible data entry, maintenance and accuracy checks.
The main responsibilities include:
To take individual responsibility for several Customer Care related activities
To respond promptly to inquiries and requests, taking ownership to ensure high level of data quality is maintained
To direct any requests and unresolved issues to the designated internal resources
To follow up customer orders with internal departments
To communicate and coordinate with internal departments
To record details of actions taken
To follow up on outstanding interactions
To escalate issues to the Supervisor level on time
To support other administrative tasks as required
To support projects and process improvements to increase customer satisfaction and productivity

Languages Required:

English/Spanish/German/Dutch/Italian

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