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Billing Analytics Manager

Worldpay, Gateshead, Tyne and Wear

Job id:
LJA-63504183
Published:
19-07-2018
Expires:
15-08-2018
Job type:
Full-time
Full-time
Job sector:
Customer Service, Call Centre
Job id:
LJA-63504183
Published:
19-07-2018
Job type:
Full-time
Full-time
Expires:
15-08-2018

Why is our Billing Analytics Manager role right for you?

Global Operations is a newly formed division responsible for delivering both internal processes, and services for customers, of all three commercial business divisions. It is required to deliver a common high standard for accuracy, consistency, robustness, compliance and control of the platforms and business processes that translate our customer agreements into funding, charging and invoicing for the services we provide.

The role-holder will be key in designing and delivering new billing capabilities, processes and representing the business on projects delivering new billing technology solutions. They will also be responsible for day to day management of a small team of Billing Analysts

This role is an opportunity to join a centre of excellence for the design and delivery of Billing services across the Worldpay group, encompassing £4bn p.a. of charges and £440bn p.a. of customer funding.

What will you be doing on a day to day basis?

In addition to providing oversight / support to Billing Process Analyst/s you can expect to support:

Billing capability development: Work on re-engineering projects on migrating selected platforms and related processes to bring them into a common, single standard under the NAP platform

Contribute to and a maintain overall billing policy that covers both automated and, over time, manual billing services, that ensures we meet the regulatory and legal requirements for all types of Worldpay invoices and service charge reporting for every country in which we operate.

For migrated platforms, as and when their customer migration to core platform occurs:

Ensure the timely and accurate execution of BAU billing processes for all products and business units, and reduce the incidence of late and/or incorrect billing.

Improve the provision of charges reporting, enabling our customers to understand and reconcile billing, particularly when currency conversions (FX) are involved, and reduce customer enquires/challenges.

Contribute to the Risk and Control framework for Billing, ensuring continuous improvement in identifying and mitigating potential issues. Assist in the recruitment of process analysts, contributing to the team culture and developing its individuals.

What will make me right for this role?

Commercially astute with a sound knowledge of the global payments industry you should have demonstrable experience of Operational Processes. Strong rapport building skills a logical and considered approach you should also have a solid awareness/understanding of Worldpay systems

Why Worldpay?

Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story.

Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.

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Worldpay
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