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Customer Service Advisor - 6m Secondment/FTC

Worldpay, Gateshead, Tyne and Wear

Job id:
LJA-63504194
Published:
19-07-2018
Expires:
15-08-2018
Job type:
Full-time
Full-time
Job sector:
Customer Service, Call Centre
Job id:
LJA-63504194
Published:
19-07-2018
Job type:
Full-time
Full-time
Expires:
15-08-2018

Why is our Corporate Support Team the next step for you?

Our people are our competitive advantage; the possibilities for making an impact are limitless. We offer an energetic, entrepreneurial working environment with great opportunities for you to develop your career. This is a great time to join an already successful business and develop your career further; we offer excellent career potential in a rewarding and supportive business.

How will you add value on a day-to-day basis?

An exciting opportunity has opened up within the Corporate Support Team in Gateshead. You'll play a vital role in supporting customers through critical incidents and/or platform changes. You'll act as the customer liaison for some of our most important corporate customers. This includes, resolving queries, responding to service requests and finding resolutions to complex issues. Working closely with Account Directors, Account Executives and Customers, your primary task is to build relationships with your customers and to deliver to deadlines with exceptional customer service skills.

What will make you the ideal candidate?

We expect you to have excellent communication skills, confidence in customer facing situations, ability to organise workload and work well under pressure. You will have proof of working in collaboration with stakeholders, working to tight deadlines and multi-tasking using Salesforce. It is very important to have a positive attitude towards work, colleagues and customers alike. You're going to work with people at all levels across the business, this is a great opportunity to build strong operational relationships.

This role is graded F1.

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Worldpay
Lancashire
Worldpay
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