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Helpdesk Customer Advisor-with Accounts payable experience-Inside IR 3

Sopra Steria Recruitment Limited, Lancashire

Job id:
LJA-62599806
Published:
22-06-2018
Expires:
19-07-2018
Job type:
Contract/project
Full-time
Job sector:
Customer Service, Call Centre
Job id:
LJA-62599806
Published:
22-06-2018
Job type:
Contract/project
Full-time
Expires:
19-07-2018

Sopra Steria Recruitment is working in partnership with a major public sector client in the UK. We are currently recruiting a Helpdesk Customer Advisor-with Accounts payable experience to be based in Manchester for an initial period of 06 months with possible extension

Helpdesk Customer Advisor

Location: Manchester Square One

Duration: 3 - 6 months

Rate: £100 per day (Insider IR35)

Roles involves working on the helpdesk who answer and respond to calls and queries in relation to the following areas:

Accounts payable

Payroll

Recruitment

Queries range in complexity and can be answered using a knowledge base or may need to be investigated.

Calls can be from employees, suppliers, external people etc.

Candidate will usually be partnering and answering calls for one area, however there is potential to grow and learn other areas.

The most area at risk at the moment is Accounts Payable (this requires the most skill).

Types of queries expected:

AP - invoice queries, tracking invoices, suppliers requesting payments, reconciliation etc.

Payroll - Employees not been paid correctly, holiday, payslip etc.

Recruitment -people chasing documents, HM requests etc..

Essential

  • Exceptional listening skills
  • Professional telephone manner
  • Able to demonstrable excellent customer service skills
  • Experience of managing difficult conversations to a positive outcome
  • Able to demonstrate the ability to influence stakeholders positively
  • Excellent communication skills

Desirable

Occupational knowledge of shared services

Educated to degree level or equivalent

Oracle eBusiness Suite experience

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