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Samsung Trade Team Customer Specialist

Capita, Leeds, West Yorkshire

Job id:
Job type:
Salary level:£35,000 - £40,000  per year
Job sector:
Customer Service, Call Centre
Job id:
Job type:
Salary level:£35,000 - £40,000  per year

Samsung Trade Team Customer Specialist (Built in Appliances)

Leeds City Centre

£35k - £40k depending on experience + benefits

Becoming a Samsung Trade Customer Specialist with Capita Customer Management:

We have an exciting new role working within our Samsung team based in Leeds city centre. As a Customer Specialist you will use your expertise as part of a pioneering new team that will deliver an innovative support experience to Samsung's professional partners for Built in Digital Appliances. We are looking for somebody who is able to build relationships with these high value customers in order to deliver amazing outcomes that surprise and delight. It's all about Another Reason to Buy Samsung. You will act as a Samsung ambassador to our professional partners with a first class customer service mentality.

Ideally you will have experience in the kitchen installation industry or from the kitchen showroom environment. Technical and practical knowledge of kitchen installation would be advantageous. It would suit someone that wants to move away from the physical demands of the installation environment and focus on coaching and leading a team in a bubbly call centre environment.

What you will do:

  • The customer base will range from independent kitchen showrooms, kitchen installation teams, nationwide kitchen suppliers, kitchen distribution channels and house builders.
  • The technical specialist will be able to provide support to the executives as a tier 2 specialist providing solutions and technical information covering a wide variety of kitchen appliances and different installation environments found nationwide.
  • The technical specialist must be able to understand technical documentation and diagrams such as dimensional drawings, exploded views, wiring schematics and kitchen plans.
  • As technical specialist you will also be required to support the training team to help develop an ongoing training programme for the executives you will also be pivotal in providing coaching to individuals and driving performance to help meet the team's objectives and KPIs.
  • You will also work directly with the product support teams at the UK Head Office to help develop and improve the product based on the information and VOC provided by the customer.
  • Maintain an excellent quality of work exceeding quality targets
  • Support identification of trends and root causes or errors to contribute towards a continuously improved process that reduces customer effort

Your experience will include:

  • Qualified Electricians (UK/ROI specific) - desirable
  • Domestic Installers with Part P - desirable
  • Gas Safe/Corgi experience - desirable
  • NVQ in Customer Experience Level 2 or higher - desirable
  • Retail Operations or similar Level 2 or higher - desirable
  • Experience in using Excel would be useful to conduct data analysis to help drive improvements within the team.
  • You will have experience in the kitchen installation industry or from the kitchen showroom environment.
  • Technical and practical knowledge of kitchen installation would be advantageous.

About Capita Customer Management:

At Capita Customer Management, we are proud to work for some of the best-known brands in the country - we're trusted to provide best in class customer support experiences

We are privileged to work in partnership with Samsung and we're looking forexperienced, customer obsessed Team Leaders for an exciting new service proposition. The role will be based at our Contact Centre in Hepworth House, Leeds City Centre - it's a great place to work and easily accessible from Leeds, Bradford and Wakefield.

What's in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

As well as a generous basic salary, we also give you23day's holiday (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. At our Leeds office, you will also benefit from other discounts.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

What we hope you will do next:

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

| Become a Change Maker |

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

You have not attached any documents to your application. Click the 'OK' button below to send your application anyway or click the 'Cancel' button and attach documents before submitting your application again

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