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Service Engineer

Manchester, Greater Manchester

Job id:
Job type:
Salary level:£33,000 - £36,000  per year
Job sector:
Engineering and Science
Job id:
Job type:
Salary level:£33,000 - £36,000  per year

Our client are a global engineering firm who are looking to recruit a service engineer to join the team to cover the North west of England.

The Service Engineer Role
This is a field based role, working from home and the job holder will be required to travel to client sites carrying out planned and preventive maintenance on pumps as well as reactive maintenance and commissioning. It will be expected of the Mobile Service Engineer to deliver high level on-site customer support, maintenance and repair service to existing and future clients. As this is a customer facing role, you will exhibit high professional company image at all times, in addition to being flexible, since there will be a requirement for occasional weekend working and spending time away from home. A Smartphone, Laptop and company vehicle will be provided.

Key Responsibilities as our Service Engineer:
Maintenance and Servicing
- Carry out Service work on all types of pump equipment on site, or in a Service Centre, in a timely manner.
- To complete concise and accurate technical reports on work carried out on site and to complete all other job related administrative responsibilities accurately and on time.
- Fault finding within processing equipment in (complex) customer installations with possibly little information.
- Produce detailed technical reports on fault diagnosis, inspection and repair of pumps.
- Using condition monitoring tools in order to achieve high standard preventative and predictive maintenance levels.
- Laser alignment of pump sets, gearboxes, pulley’s, etc.
- May be required to attend breakdowns at very short notice, some overtime and weekend working will be required.

Customer Service
- To offer the highest standards of customer service by being attentive to individual customer’s requirements and ensuring a pro-active, efficient and effective response to customers’ needs.
- Promoting the company at all times when communicating with customers.
- Monitor your customer’s complaints & warranties and ensure satisfactory follow up.

Services & Sales
- Develop existing & future service / After-market opportunities in your area.
- Perform technical/commercial site audits on clients to generate new service business.
- Manage Service contracts/Agreements and self-schedule the necessary appointments.
- Perform technical/commercial site audits on clients to generate new service business.
- Support Product managers & Area Sales Engineers

Experience & Skills needed to become our Service Engineer:
- Minimum 5 years experience in similar role
- Minimum 3 years experience with maintenance within Sand & Gravel Plant or process industries would be advantageous
- Knowledge of minerals processing industry and/or aggregates, power, chemical & process industries
- Modern Apprenticeship, NVQ level 3 or Engineering degree
- Mechanical / Electrical background
- Driving license is essential
- Good Mechanical, Industrial and Electrical system understanding
- A good knowledge of pump maintenance

Salary and benefits:
- £32-36k per annum
- 25 days holiday plus 8 days Bank Holiday
- Company Vehicle
- Laptop and Mobile phone
- Flexible working hours
- Pension Scheme
- Employee Rewards scheme

To apply please forward your cv in word format

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