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Business Support Assistant Manager

Resource Solutions - KPMG, Lancashire

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Job title: Business Support Assistant Manager
Location: Manchester
Services: KBS
Type: Permanent
Hours of Work: Monday - Friday - 09:00 - 17:00
Grade: D2

Job Description

Reporting to the Business Support Manager for North & Scotland, the job holder will be responsible for the day-to-day delivery and management of a professional, efficient and high quality business support and secretarial service in Manchester.

They will have a team of approximately 38 secretaries based in Manchester. Together with the Business Support management team they will ensure the delivery of a client-centric and cross-functional service to client facing staff.

Main responsibilities

*Day-to-day management of secretaries and business support focusing on service delivery
*Network with and work closely with other Business Support Assistant Managers and ensure that a consistent approach is being applied within the secretarial and Business Support teams, there is efficiency in the processes and organising cross working as required and knowledge is shared
*Manage performance appraisal process for secretaries through a continuous process of planning, objective setting, coaching and assessment
*Identify performance gaps and ensure that these are followed up effectively through the use of Reaching Performance Plans (RPPs)
*Identify training and development areas and assist to address these
*Implementation and delivery of salary review for location to timetable and budget
*Identify performance, conduct, attendance, health or other HR issues and work with local HR contact to resolve these
*Contribute to initiatives and/or projects as determined by the Business Support leadership
*Corporate Social Responsibility - work closely with Business Support Manager to engage with business unit and any volunteer CSR co-ordinators to fundraise and raise awareness of the People Charity
*Work closely with Business Support Manager to promote 'Saving for Good' environment initiatives by leading by example and actively support low-carbon business delivery; providing feedback to CSR key contacts
*Establish a rapport with the Partners, Directors and PLs through regular discussions and promote BS initiatives

Secretarial Services

*Manage resourcing of all staff by monitoring coverage, holidays, allocations and sickness
*Recruitment and induction of new staff including reviewing CVs, conducting assessments and interviews
*Liaise with the business units to assess the need for any request for temporary cover with the view to obtaining cover from within the immediate location or wider firm where possible (secretaries may be required to support other employees/teams, as and when business needs dictate).
*Minimise the use of temporary staff and manage the costs

Office Management

* Liaise with the client facing staff to assess the need for any request for temporary cover with the view to obtaining cover from within the immediate location or wider firm where possible
* Minimise the use of temporary staff and manage the costs
* Ensure all on boarding processes are efficiently delivered to provide minimal disruption to the business (ordering of IT, telephones, logins, adding to distribution lists)
* Manage ICT requests and telephone change authorisations
* Implementation of adhoc projects requested by business unit leaders or Business Support Manager to support the changing environment within which the business operates
* Promote physical security compliance in alignment with the Firm's ISO27001 accreditation, in particular, the clear desk policy.

The individual

The ideal candidates will have:

* A high level of initiative and proactive approach
* Confidence and be assertive and resilient
* Relationship building skills at all levels
* Project planning ability
* Excellent and proven organisation skills
* People management skills

The candidate will need to be a role model in terms of self development and act as a coach to the secretaries. This is a team role and the job holder will be required to promote team working.

The success of this function is based upon the job holder's ability to build and develop strong relationships with local Partners and staff. The job holder will therefore need to be credible and be able to influence and challenge stakeholders.


* Good standard of education - a management degree would be advantageous
* Good knowledge of all MS Office/IT packages and management/financial information

The above job description is correct as at the date it is advertised. However, KPMG has the right to alter the job description of a role at any time, in line with the demands and needs of the business.

Whilst this job description sets out the broad responsibilities of the role, this is not intended to be an exhaustive list of responsibilities.

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