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Customer Insight Account Manager

Manchester, Greater Manchester

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Customer Insight Analyst - Manchester - Account Manager - Award winning Tech Start up!
Exciting modern role analysing customer data, assisting and improving customer results.
A mix of account management, analytical work and marketing! Stunning opportunity!
Cutting edge IT Solutions in a growing market
Amazing global clients and local UK businesses on board since inception in 2012!
Fantastic Opportunity with some superb people!
Negotiable salary - Competitive levels. Brilliant benefits!
Customer Success is a philosophy, not just a department. As the Account Manager, you will work with large, global brands supporting them through their on-boarding journey and beyond. They have all the fun stuff you expect in a modern tech company, like table tennis, casual dress and free fruit and drinks etc. But it’s the people that make the culture what it is. Passionate about building a great company and ensuring our customers success. Interviews FEB 2019!
The Role:
* Managing roughly 30 International accounts in a variety of verticals
* Helping the customer understand the software platform and making sure they get the best of the data they are receiving
* Putting together marketing strategies for the customers to maximise ROI
* Liaising with internal stakeholders and teams within the business
* Creating project plans
* Managing the onboarding process of the customers
* Managing the client relationships on an ongoing basis to optimise their business operations
* Working closely with the technical team on the customer lifecycle
Desired Skills And Experience: - The Candidate!
* Experience dealing with customer relations is essential and analysiing data and providing focussed feedback and solutions
* Looking for a creative problem solver
* Thrives in a hands on, dynamic, agile working environment
* Creating solutions for customers and understanding their requirements
* Providing excellent customer service and a personalised service
Essential Skills
* Confident, friendly and enthusiastic about helping clients be successful
* A natural self-starter, who thrives within an entrepreneurial setting
Ideal Skills
* A creative problem solver with a strong customer service ethos. You will understand how best to create and evolve business partnerships.
* Looking for an opportunity to join a fast-paced business with a growing team, where you can shape a key function for the company.
* Well organised with experience working with multiple stakeholders.
* Educated to degree level
Intelligent Spaces.
The cloud based solution provides customers with the same in-depth understanding of physical spaces that website analytics have delivered for years. Client portal also provides customers with unique and cutting edge marketing tools, allowing them to take meaningful action based on demographic and behavioural data.
Achieving this through social engagement, location analytics, and a broad range of connectable data sources. These work together to provide you with a detailed and multifaceted understanding of your customers. In return, users also get a highly reliable, safe Wi-Fi experience.
With over 50 million users across 125 countries, working with a range of brands and venues, including Pizza Express, Harrods, Harvey Nicholls, JP Morgan Chase, Miami Heat, Ladbrokes, NEC Group, Michael Kors and Vodafone. We employ over 100 full time staff and we currently have offices in the UK, US, Spain, Australia, and Chile. We also have an active re-seller base of over 1,200 in 102 countries.
The Package:
* Negotiable salary plus Bonus
* Stunning set of benefits and perks
* Just a great company and super rewarding role!
March 2019 starter

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