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Contact Centre Advisor - Huncoat

Job id:
Job type:
Salary level:£18,000 - £18,000  per year
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Job id:
Job type:
Salary level:£18,000 - £18,000  per year

Contact Centre Advisor Assessment Day
We curently have excellent opportunities at our Bensons for Beds Contact Centre based in Huncoat. This is due to an increase in customer demand and internal progression.
With this in mind we will be holding an Assessment Day at out Huncoat Contact Centre
Date: Thursday 21st March 2019
Time: 10am - 1pm
Location: Main Reception Bensons for Beds, 3 Bolton Avenue, Accrington BB5 6NJ
- Open Group discussion
- Shadowing phonecalls
- Customer phonecall role plays
- Basic Maths and English test - 5 questions each
If successful your key responsibilities and duties will consist of...
- To deliver service excellence within the customer contact journey
- To deal with customer complaints effectively and efficiently
- To consistently delight customers (internal and external) in every contact they make with us, either written or verbal
- To respond to customer calls and correspondence within agreed service levels
- To accurately log conversation notes during the call
- To resolve complaints to a high standard and maintain the reputation of Bensons For Beds
- To be bold enough to make decisions and take ownership when resolving customer complaints
- To manage and action administrative duties in line with the business standards on processes
- To complete various management reports
- To communicate with stores, DCs and suppliers regarding required information and changes to procedures
- To achieve targets and KPIs as set by the Leadership Team and CS Managers
- To uphold company policies and procedures wherever possible
In return, you will be rewarded with an excellent competitive salary of £18,000. Great company discounts, full in-house training and development program and fabulous employee perks. All this plus the chance to build a successful and rewarding career and be part of one of the largest furniture retailers in the UK.
If you think you have the skills and experience required to become part of our team and become our Customer Service Advisor then please apply now! We can't wait to hear from you

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