Bookings Co-ordinator

National Trust, Ambleside, Cumbria

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Salary level:£8.46  per hour
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Job id:
Job type:
Salary level:£8.46  per hour
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Bookings Co-ordinator

£8.46 per hour

Permanent p/t (30 hrs pw)


Ref: IRC77276



Do you love working with people from all ages and backgrounds? Can you provide service with a smile to hundreds of customers, every day? Come and work with a great team, in a beautiful location.

We're looking for a friendly, reliable, hard-working person with a dedication to customer service and an eye for detail to help in our busy booking office.


What it's like to work here

Low Wray campsite has direct access to Windermere lakeshore and based in the centre of the Lake District, its in the perfect location to our fantastic walks and tourist attractions. It has all the amenities our campers will need, plus a few added extras such as bike hire and a bird hide.


What you'll be doing

We look after special places for everyone for ever. What people sometimes forget is that we have a thriving holidays business whether thats cottages, camp sites, outdoor activities and other tourist activities like the Steam Yacht Gondola on Coniston Water.

Youll be the first point of customer contact, so its crucial that you consistently exceed customer expectations. That means providing a high quality, professional booking service on behalf of the Holidays Portfolio in the Lake District as well as business support to help the property meet its objectives. We have a service promise exceptional service every time for everyone and that includes to both internal and external customers with enthusiasm in a sometimes high pressured environment is paramount.

Please also read the full role profile on our website.


Who we're looking for

Our team believe that people deserve more than just good service but an amazing experience theyll never forget, and were looking for like-minded people to join us.

Youll need to have;

  • Proven experience of delivering high levels of customer care

  • Administrative experience, including handling cash and card payments

  • Excellent verbal and written communication skills

  • Excellent team working skills and also use initiative

  • Advanced IT Skills

  • Good attention to detail

  • Good organisational skills


The package


Read more about the benefits we offer to support you here.

Benefits include flexible working whenever possible plus free parking at most locations. Youll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!

For further information and to apply, please  click APPLY.  Please ensure you include a cover letter within your application.

Closing Date: 18 March 2019.

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