Delivery Manager

BPD Zenith Ltd, Carlisle, Cumbria

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BPD Zenith Ltd provides Software Licensing, Consultancy, Development and Support Services to IBM Maximo Clients in a wide range of industries.  With high quality and professional Services being at the heart of BPD Zenith, management of BPDs Delivery Team is key to the ongoing success of the company.


The position will be based at BPDs Carlisle office, the Delivery Manager is responsible for ensuring that ongoing delivery projects are being completed professionally, effectively and in line with Client expectations.  The Delivery Manager is also responsible for maintaining a strong and positive relationship with new and existing Clients, together with helping refine BPDs already high-quality delivery strategy.


The Delivery Manager will also be required to visit Client premises, onsite team members and attend Events and Forums that BPD are involved with.




1.    To supervise the delivery of ongoing EMEA projects, including:

  • Ensuring that all projects are running on time and to budget
  • Manage the increase or decrease of project resources when required
  • Arranging for new and existing staff to be trained in Delivery procedures
  • Performing monthly briefings to Delivery staff regarding ongoing and upcoming work
  • To pass information on new features and enhancements of Maximo from IBM to the Delivery Team
  • Feed into the various events and forums held by BPD Zenith
  • Assisting the Delivery Team with any issues or concerns they have

2.     Ensuring that Delivery Projects are resourced correctly and that contract budgets (time, cost and effort) are accurately monitored and controlled

3.     Establish new and enhance existing relationships with key stakeholders within each of BPDs Clients

4.     Managing the performance of the Delivery team staff by setting goals and objectives (tasks, responsibilities, training, personal development etc.) and conducting regular performance reviews and annual appraisals

5.     Staff recruitment

6.     To act as an escalation point for Client concerns and issues

7.     To develop sufficient knowledge and understanding of Maximo to confidently lead, advise and coach new and existing Delivery staff

8.     To positively promote the application of BPDs Delivery Processes, especially regarding the implementation of Maximo Projects, Enhancements and Consultancy.  It is important that the post holder becomes familiar with BPDs Delivery processes as early as possible, especially those relating to coding standards, test, release and version control

9.     Defining, producing and maintaining internal monthly Delivery Team statistics and management reports for the attention of the Managing Director

10.   To conduct regular Reviews for individual Clients by collecting, analysing and presenting information about how well BPD Zenith is performing in relation to set expectations

11.   Liaising with Senior Management

12.   Liaising with Change Management

13.   Support and facilitate requirements from the Sales and Global Marketing teams for new and upcoming projects

14.   To help support and facilitate the movement of Delivery projects into Support once complete



1. To keep abreast of all software developments, functional changes, security alerts, best practice and breaking news regarding IBM Maximo, TRIRIGA and other IBM products and services

2. Liaise with the Service Desk Manager to log, chase, report and implement internally all Client generated Maximo PMRs (Problem Management Requests) with IBM

3. To check for new and imminent Maximo versions, hot-fixes and patches and ensure that the BPD Resources are aware of what they are and how they are to be implemented

4. To update Delivery Template Documentation (Procedures, Guides, System and Functional Specifications, Quality Records,       Templates etc) as and when required








Bachelors degree minimum 2:1 grade.



Experience managing a diversely located team

Management or Team Leadership qualifications

Knowledge and experience of IBM Maximo and/or equivalent solutions


Team Management/Leadership minimum 3 years experience

Experience of establishing good customer focused relationships

Understanding of Agile Project Management methodologies & Software Development Lifecycles




Good administrative/organisational skills

Strong communication skills both written and verbal (fluent in English)

Strong supervisory & team leader skills

IT literate with an underlying knowledge of multiple operating systems and VMWare etc





Honest, reliable and must maintain confidentiality at all times

Well organised, self-motivated and able to work unsupervised as an individual or as a team member

Methodical approach to work with the ability to deliver under pressure and achieve deadlines

Present information in a clear and concise manner

Develop positive working relationships, both internally and externally

Presentable, professional, courteous, polite and extremely customer focused



Willingness to continue personal development and training, especially in achievement of IBM Maximo, Process Improvement and Project Management Methodologies

Willingness to provide occasional out-of-hours cover, depending on Client and / or business requirements 








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