IT Senior Support Engineer / Cisco / VMWre / O365 / Chester

Chester, Cheshire

Job id:
Job type:
Salary level:£25,000 - £28,000  per year
Job sector:
Job id:
Job type:
Salary level:£25,000 - £28,000  per year
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40 hours per week, normally working Mon-Fri. This role forms part of the early / core/ late shift system of 7am to 15:30, 10:30 to 19:00 and 14:30 to 23:00. Flexibility is essential as weekend and out of hours maintenance work is required on an ongoing, ad-hoc basis as is cover for team members.

Client Details

Distribution business based in Chester.


Key Responsibilities:

Provide 1st / 2nd line IT support to colleagues across the business

Take ownership and manage support tickets through to successful completion or escalation ensuring adequate information and handover notes are detailed on the ticket.

Diagnose and resolve technical issues using a mixture of desk side visits and remote access tools, utilizing a range of skills gained via at least 3-5 years of providing IT support in a fast-paced environment.

Liaise with 3rd party suppliers to log, escalate and track outstanding issues through to resolution.

Identify and escalate where necessary all issues affecting the normal operation of the warehouse and customer order processing.

Proactive maintenance of IT systems using information gathered from daily checks, internal alerts and environment monitoring software.

Contribute to the department's knowledge base by writing and updating Wiki articles.

Build and maintain strong working relationships with stakeholders, key business users, colleagues and external suppliers.

Share skills, mentor and provide an escalation point to colleagues within the Support team.

Participate in the IT Department change management process by composing and submitting comprehensive change requests for approval.

Maintain knowledge of new and emerging technologies and applications that may be of benefit to the business.


Skills & Knowledge

Essential skills:

Networking HP/Cisco technologies


Windows Server and Desktop OS

O365 Suite

Active Directory including DS, DHCP, DNS

Understanding of IT Security

File and Print Services

PowerShell & other scripting languages

Anti-Virus, Malware, IDS & IPS technologies

PC/Server Hardware support

Microsoft Exchange


Knowledge of WMS

ERP/CRM systems

Document Management Systems

SAN/NAS Storage

Certificate Services

Group Policy

WLAN Configuration

SQL Administration

VoIP/SIP Technology

Experience of ITIL practices

Job Offer

Competitive rate of pay and benefits on offer

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