Systems Support Technician

Connexions (Group) Ltd, Carlisle, Cumbria

Job id:
329651134
Published:
23-03-2017
Expires:
22-04-2017
Job type:
Full-time
Job sector:
Computing/IT, Office/Administration
Job id:
329651134
Published:
23-03-2017
Job type:
Full-time
Expires:
22-04-2017
Note that this advert has expired!
The application deadline for this job advert has expired, and it is no longer possible to apply for the position.
The job advert is displayed for reference purposes only.

Systems Support Technician
Carlisle (CA2)
Salary is Negotiable and dependant on experience.
Permanent

We are currently looking for a Systems Support Technician to supervise and undertake technical support responsibilities for resolving incidents, equipment & service failure and user instruction in line with agreed service levels. This is a mixed and varied role involving remote diagnostics, client support, installation, commissioning and maintenance of systems throughout the area.

- Undertaking Project based activities in support of both internal and external Project Managers.

- Keeping the Service Desk updated and informed at all times, escalation as necessary.

- Occasional provision of second line diagnosis and resolution of incidents and faults within the Region or at the customers remote sites. This will involve travelling to customer locations and remote support.

- Occasional provision of IMAC activities within the Region or at the customers remote sites. This will involve travelling to customer locations and remote support.

- Flexible working covering hours between 08.00-17.00 including overtime as required.

- Troubleshooting systems & services hardware.

- Desired Skills and Experience

- Good technical knowledge, skills and hands on experience in Telecoms systems, IT & Network Services, Security Systems would be beneficial to support this job application.

- A knowledge of Managed Network Service Provision SLA together with experience of the Telecoms and IT industry would be advantageous.

- Experience with VOIP and SIP trunking, as is a good level of IT literacy to cater for Unified Communications. 

- Exemplary organisation and logistical skills.

- Excellent team player.

- Previous experience of any similar role would be beneficial.

- Additional Training will be provided where required.

Connexions is a leading supplier of Voice and Data Systems and Networks Services in the UK.

Established in 1990 Connexions have helped thousands of businesses improve their communications experience and reduce their costs. We pride ourselves in the long-term relationships we have maintained and continue to develop. We supply a broad range of products and services to small, medium and large-sized business customers, the public sector and not-for-profit organisations. Our products include fixed telephone systems, IP telephony, hosted phone systems, broadband, voice and data network services, I.T. systems services & support, unified communications solutions, audio visual, CCTV access & security, electrical installations and web design & hosting.

We strive to always provide the highest levels of customer service and are committed to delivering high quality solutions to our customers at a fair price. Being one of the areas largest technical systems and communications services providers gives us the ability to respond much more quickly to our customers needs and gives you the assurance that you are working with an established business alongside highly qualified and motivated staff.

To apply, please click on the application button below

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